Support
Something not working? Start here.
Email us
Write to support@trimancy.app. A person reads every message. We aim to reply within two working days.
A reading did not arrive
Readings are generated live, so a weak connection can interrupt one. Close the app fully, reopen it, and try again. If a reading you paid for did not arrive, email us with the date and the type of reading and we will restore the credit.
Restore a purchase on a new device
Open Settings inside the app and choose Restore Purchases. Sign in with the same Apple Account you bought with. If your readings do not come back, email us.
The seer has no voice
Check that your ringer switch is not on silent and that volume is up. Voice is synthesised per reading, so the first few seconds can lag on a slow connection. If a reading stays silent, the text is always there to read.
Refunds
Purchases are handled by Apple, so refunds are requested through Apple at reportaproblem.apple.com. We cannot issue App Store refunds ourselves, but tell us what went wrong and we will make it right inside the app.
Delete your account
Open Settings inside the app and choose Delete Account. This erases everything we hold about you immediately. There is no waiting period and no confirmation email to chase.